Play Smart. Stay in Control.

1. Age Restriction & Eligibility

da99st strictly enforces a minimum age requirement of 18 years for all registered players. This is an absolute policy with no exceptions. Gambling is a legal activity intended for adults, and da99st takes its responsibility to prevent underage gambling very seriously across all of its services, including casino games, sports betting, live dealer tables, and crash game titles.

Every new account on da99st is subject to age and identity verification as part of our Know Your Customer (KYC) process. Players who cannot provide satisfactory proof of age when requested will have their account suspended and any pending withdrawals held until verification is completed. Any account found to belong to a person under 18 years of age will be closed immediately, and any funds deposited by a minor will be returned to the originating payment method where possible.

Players must also be aware that gambling may be subject to age and legal restrictions in their jurisdiction. By registering with da99st, you confirm that you are at least 18 years old and that online gambling is lawful in your personal jurisdiction. Players in Bangladesh are reminded to gamble responsibly and within their personal means at all times.

2. Safe Gambling Principles

da99st believes that gambling, when approached correctly, is a legitimate form of entertainment. The following principles form the foundation of a healthy gambling mindset. We encourage every player to read and reflect on these regularly — not just when problems arise, but as an ongoing habit.

Gamble Only with Money You Can Afford to Lose

Never use funds that are earmarked for essential expenses — rent, utilities, groceries, school fees, or loan repayments — for gambling purposes. Your gambling budget should be treated as a leisure expense, similar to dining out or going to the cinema. If losing the amount you are about to deposit would cause financial hardship, do not proceed with that deposit.

Treat Gambling as Entertainment, Not Income

Casino games and sports betting are designed with a statistical house edge. Over the long run, outcomes favour the platform. Approaching gambling as a consistent income stream leads to increasingly risky behaviour and financial loss. da99st encourages players to set a fixed entertainment budget and stop when that budget is exhausted — regardless of whether they are ahead or behind on the session.

Set Limits Before You Start

Decide on your deposit, loss, and session time limits before you log in and begin playing. It is far easier to make rational decisions about limits when you are not in the middle of an active session. Use da99st's built-in limit tools to enforce these decisions automatically, removing the need for willpower in the heat of the moment.

Never Chase Losses

One of the most common and damaging gambling behaviours is chasing losses — increasing bet sizes or continuing to play beyond your budget in an attempt to recover money already lost. This approach almost universally leads to greater losses. If you have reached your loss limit for the session, stop, log out, and return another day with a fresh budget.

3. Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. The following warning signs are commonly associated with gambling becoming a problem rather than a pastime. If several of these apply to you or someone you know, it may be time to seek support.

4. Self-Assessment Checklist

The following questions are adapted from widely used responsible gambling self-assessment frameworks. Answer honestly — this checklist is for your own benefit only and is not submitted to da99st. If you answer "Yes" to three or more of these questions, we strongly encourage you to make use of the responsible gaming tools described in the next section or to contact our support team for guidance.

5. Responsible Gaming Tools

da99st has built a suite of practical tools directly into the player account system to make responsible gambling easy to maintain. These tools are available to all registered players at any time and at no cost. You do not need to be experiencing a problem to use them — many players use these tools proactively as part of a healthy gambling routine.

How to Activate Your Limits

All responsible gaming tools can be accessed through your da99st account dashboard under the "Responsible Gaming" or "Account Settings" section. Alternatively, you can contact the 24/7 live chat support team and request that a specific limit or restriction be applied to your account immediately. Support agents are trained to handle these requests with full confidentiality.

6. Self-Exclusion Programme

Self-exclusion is the most robust responsible gaming measure available at da99st. It is designed for players who have recognised that gambling has become — or is becoming — a serious problem and who require a firm, enforced break from the platform. da99st treats self-exclusion requests with the highest priority and processes them immediately upon receipt.

What Self-Exclusion Means

When you self-exclude from da99st, the following actions are taken on your account:

• Your account is immediately suspended and you are logged out of all active sessions.
• You are blocked from logging in, making deposits, placing bets, or accessing any gambling feature on the platform for the duration of the exclusion period.
• Any pending bonuses are forfeited. Pending withdrawals of verified winnings will still be processed in accordance with our standard withdrawal policy.
• da99st will make reasonable efforts to suppress any marketing or promotional emails sent to your registered contact details for the duration of your exclusion.
• The minimum self-exclusion period is 6 months. Longer periods of 1 year, 2 years, 5 years, or permanent exclusion are also available on request.

Requesting Self-Exclusion

To activate self-exclusion, contact da99st's support team via live chat and clearly state that you wish to self-exclude. The support agent will confirm the duration you have chosen and process the exclusion without delay. You do not need to provide reasons or justifications. Your request will be handled with complete discretion.

Reinstatement After Self-Exclusion

At the end of your self-exclusion period, your account will not automatically reactivate. You must contact da99st support and make an explicit request to have your account reinstated. A mandatory 7-day reflection period applies before reinstatement is processed. da99st may also ask you to confirm that you have sought and received appropriate support before returning to the platform.

7. Getting Help & Support

If you feel that gambling has become a problem for you or someone you care about, please do not hesitate to reach out. da99st's customer support team is available around the clock and is trained to provide a compassionate, non-judgemental first point of contact. However, we also strongly encourage players to seek dedicated professional support where appropriate.

Contact da99st Support Directly

You can reach da99st's responsible gaming support team at any time via the live chat feature on the platform. To speak with a responsible gaming specialist, simply open the live chat window and mention that your query relates to responsible gaming or account self-exclusion. You can also email us directly at [email protected] — please include "Responsible Gaming" in the subject line so your message is prioritised accordingly.

Talking to Someone You Trust

If you are not ready to speak with da99st directly, consider having an honest conversation with a trusted family member or close friend about your gambling habits. People close to you are often better positioned than you are to observe changes in your behaviour, and sharing the issue can be the first step toward resolving it. da99st encourages players in Bangladesh to lean on family and community networks as a primary source of support.

Professional Counselling

Problem gambling is a recognised psychological condition and there is no shame in seeking professional guidance. Qualified counsellors, psychologists, and mental health professionals can provide structured support for compulsive gambling behaviour. If you are based in Dhaka, Chittagong, Sylhet, or other major cities in Bangladesh, mental health support services are available through both private clinics and public health facilities.

8. Protecting Minors

Keeping gambling platforms away from children and young people is one of da99st's most serious responsibilities. In addition to the age verification measures built into our registration process, we recommend the following practical steps for parents and guardians who share devices with minors.

Device-Level Parental Controls

Most smartphones, tablets, and computers support parental control software that can be used to block access to gambling websites. Setting up a separate user account for children — with restricted browsing permissions — is a straightforward way to prevent accidental or deliberate access to da99st and similar platforms.

Keep Login Credentials Private

Never share your da99st username, password, or payment method credentials with anyone, including children or teenagers in your household. If you believe a minor has accessed your da99st account, contact support immediately so that we can investigate and take appropriate action, including a temporary account freeze while the matter is reviewed.

Recognise the Signs in Young People

Be alert to signs that a young person in your care may be accessing gambling platforms without your knowledge — such as unexplained spending, secretive device use, or references to betting results. If you suspect a minor has been gambling online, report it to da99st's support team and seek guidance from a healthcare or youth welfare professional.