da99st Privacy Policy

1. Data Controller Information

For the purposes of this Privacy Policy, da99st acts as the data controller in respect of the personal information collected from players who access and use the platform at da99st.net. As data controller, da99st determines the purposes and means by which personal data is processed, and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

This Privacy Policy applies to all personal data collected through the da99st website, mobile browser platform, and any associated communications including emails and live chat interactions. It does not extend to third-party websites or services that may be linked to or from da99st, including game provider platforms, payment processors, or affiliate sites. da99st is not responsible for the privacy practices of any third party.

2. Information We Collect

da99st collects personal data from players through several channels: directly from you when you register an account or contact support, automatically as you use the platform, and from third-party service providers such as payment processors and KYC verification partners. The categories of personal data we collect are described below.

2.1 Registration Data

When you create a da99st account, we collect the information you provide during the registration process, which typically includes:

• Full legal name
• Date of birth (to verify the 18+ age requirement)
• Mobile phone number
• Username and encrypted password
• City or district of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)
• Email address, where provided

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer obligations, we may collect and process the following identity documents:

• National Identity Card (NID) number and scanned copy
• Passport details and copy
• Proof of address documents (utility bills, bank statements dated within three months)
• Selfie or live photograph for facial verification purposes

2.3 Financial Transaction Data

When you make deposits or request withdrawals through bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, or card providers, we record transaction reference numbers, payment method identifiers, transaction amounts in Bangladeshi Taka (৳), timestamps, and transaction status. We do not store full card numbers or mobile banking PINs — these remain with your payment provider.

2.4 Usage and Technical Data

We automatically collect certain technical data when you access da99st, including:

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Session start and end times
• Pages visited, games played, bets placed, and betting history
• Referral source and marketing attribution data

2.5 Communications Data

If you contact da99st via live chat, email, or any other support channel, we retain records of those communications, including the content of messages, timestamps, and the resolution outcome. This data is used to improve service quality, resolve disputes, and maintain a record of player interactions.

3. How We Use Your Data

da99st processes personal data only for clearly defined and legitimate purposes. We do not use your information in ways that are incompatible with the purposes described at the time of collection. The main purposes for which we process personal data are as follows:

3.1 Providing and Operating the Platform

The primary use of your personal data is to create and manage your da99st account, process deposits and withdrawals, settle bets and casino game outcomes, deliver customer support, and otherwise fulfil our obligations to you as a registered player. Without this data, it is not possible for da99st to provide its core services.

3.2 Identity Verification and Fraud Prevention

da99st is committed to preventing underage gambling, account fraud, and money laundering. We process KYC data to verify that players are who they claim to be, that they meet the minimum age requirement of 18 years, and that their account activity does not indicate fraudulent or suspicious behaviour. Transaction monitoring is conducted on an ongoing basis as part of our anti-financial-crime obligations.

3.3 Responsible Gaming Compliance

We monitor player behaviour patterns to identify signs of problem gambling, such as rapid escalation in deposit frequency, extended uninterrupted session durations, or repeated bonus abuse. Where such patterns are identified, da99st may use this data to reach out to the player proactively, apply account-level limits, or trigger responsible gaming prompts in accordance with our Responsible Gaming policy.

3.4 Marketing and Promotional Communications

Where you have given your consent, da99st may use your contact details to send you personalised promotional offers, bonus notifications, and platform news relevant to your gaming interests. You may withdraw consent for marketing communications at any time by contacting support via live chat. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.

3.5 Platform Improvement and Analytics

Aggregated and anonymised usage data is analysed to understand how players interact with the da99st platform, identify technical issues, improve user experience, and inform product development decisions. This analytical processing does not involve identifying individual players and does not result in decisions that materially affect you.

4. Data Sharing & Third Parties

da99st does not sell or rent your personal data to any third party. However, in the course of operating the platform, we share certain personal data with trusted service providers and partners who process it strictly on our behalf and in accordance with our instructions. All third-party processors engaged by da99st are required to implement appropriate technical and organisational security measures.

4.1 Payment Processors

When you initiate a deposit or withdrawal, relevant transaction details are shared with the payment provider you have selected — such as bKash, Nagad, Rocket, Upay, Visa, or Mastercard — solely to facilitate the transaction. These providers operate under their own privacy policies and security frameworks. da99st does not receive or store full card numbers or mobile banking credentials.

4.2 KYC and Identity Verification Partners

To fulfil our identity and age verification obligations, da99st may engage accredited KYC service providers who process submitted identity documents on our behalf. These partners are contractually bound to process data only for the specific verification purpose and to maintain strict data security standards.

4.3 Game Technology Providers

Casino and sports betting content on da99st is delivered by third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive a player session token and anonymised player identifier to initialise game sessions. They do not receive your full name, contact details, or financial data unless you interact with a service offered directly through their platform.

4.4 Legal and Regulatory Disclosures

da99st may disclose personal data to law enforcement authorities, regulatory bodies, or courts where we are required to do so by applicable law, court order, or in connection with the investigation of fraud, money laundering, or other criminal activity. We will disclose only the minimum information necessary to satisfy the legal requirement.

4.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of da99st's business, personal data held by da99st may be transferred to the successor entity. Players will be notified of any such transfer and of any changes to the Privacy Policy that arise as a result.

5. Cookies & Tracking Technologies

da99st uses cookies and similar tracking technologies to provide a functional, personalised, and secure experience on the platform. A cookie is a small text file placed on your device when you visit a website. Cookies allow da99st to recognise your browser across sessions, maintain your login state, remember your preferences, and gather analytics data.

5.1 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the platform to function. They enable core features such as maintaining your logged-in session, processing transactions, and applying your account settings. These cookies cannot be disabled without breaking core platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymised data about how visitors use da99st — which pages are visited most often, how long sessions last, and where errors occur. This data helps us improve the platform. No personally identifiable information is collected by these cookies.
• Functional Cookies: These cookies remember your preferences, such as your preferred language settings or the last game category you browsed, to provide a more personalised experience on return visits.
• Marketing and Attribution Cookies: Where you have arrived at da99st via an affiliate link or marketing campaign, attribution cookies record this source so that the referring partner can be compensated appropriately. These cookies do not track your browsing activity on other websites.

5.2 Managing Cookies

You may control and manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies at any time. Please note that disabling strictly necessary cookies will impair or prevent access to core platform features, including the ability to log in to your da99st account. Detailed instructions for managing cookies are available in the help documentation of your browser.

6. Data Retention

da99st retains personal data only for as long as is necessary for the purposes for which it was collected, or for as long as is required by applicable legal, regulatory, or accounting obligations. The following general retention guidelines apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an individual player. Where anonymised data is retained for analytical purposes, it no longer constitutes personal data and is not subject to this Privacy Policy.

7. Security Measures

da99st takes the security of your personal data seriously and has implemented a comprehensive range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure.

7.1 Technical Safeguards

• Encryption in Transit: All data exchanged between your device and da99st is encrypted using TLS 1.2 or higher (256-bit SSL), preventing interception by third parties.
• Encryption at Rest: Sensitive data fields — including passwords, identity document data, and payment identifiers — are stored in encrypted form in our databases.
• Access Controls: Access to systems containing personal data is restricted to authorised personnel on a strict need-to-know basis, protected by multi-factor authentication and role-based access controls.
• Firewall and Intrusion Detection: da99st's infrastructure is protected by enterprise-grade firewalls, intrusion detection systems, and regular penetration testing to identify and remediate vulnerabilities.

7.2 Organisational Safeguards

• All staff with access to personal data are trained on data protection obligations and confidentiality requirements.
• Third-party service providers who process personal data on da99st's behalf are subject to contractual data processing agreements and security audits.
• da99st maintains an incident response plan to address data security breaches promptly and to notify affected players where required.

8. Your Rights & Choices

As a da99st player whose personal data we process, you are entitled to exercise the following rights at any time by contacting our support team via live chat or emailing [email protected] with the subject line "Privacy Request".

8.1 Right of Access

You have the right to request a copy of all personal data that da99st holds about you. Upon receiving a verified request, we will provide a structured summary of your data in a readable format within a reasonable timeframe.

8.2 Right to Rectification

If any personal data held about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update certain account details directly through the da99st platform; for data that cannot be self-updated, please contact support.

8.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw the consent on which processing was based. Please note that da99st may be required to retain certain data for legal and regulatory reasons even after an erasure request is submitted. We will always inform you of any data that cannot be deleted and the reason why.

8.4 Right to Restrict Processing

In certain circumstances — for example, where you contest the accuracy of data held about you — you may request that da99st restrict the active processing of your personal data while the matter is under review, without requiring its immediate deletion.

8.5 Right to Withdraw Marketing Consent

Where da99st processes your data for marketing purposes based on your consent, you may withdraw that consent at any time. Following withdrawal, da99st will cease sending promotional communications. This does not affect service-related communications such as account statements or security alerts, which are sent as part of the contractual relationship.

8.6 Changes to This Privacy Policy

da99st reserves the right to update this Privacy Policy at any time. When material changes are made, we will publish the revised policy at da99st.net/privacy-policy and update the "Last Updated" date at the top of this page. Your continued use of the platform following any update constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how your data is protected.